Solutions

Network Experience Measurement

Measuring Digital Experience on Networks requires an understanding of how various applications behave and performing diagnostics of all the layers from TCP to the Appplication. 

 

Our integrated digital experience measurement platform enables operators to measure the performance of various apps and perform full-stack diagnostics from layer 3-7 without using any network probes. 

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Telecom Network Care

Understanding your customer’s network perception requires the correlation of several data sets. It is essential to prioritize actions to ensure a progressive reduction in customer complaints. 

 

Our unique network care platform provides a simple, low-cost solution to integrate data sets that help accurately triage and prioritize network actions. 

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Smart Public Infrastructure

Understanding your network QoE at a granular level is fundamental to planning 5G for high RoI and improving customer perception. 

 

Our integrated GIS engine for network analytics aggregates your crowdsourced data, drive tests, prediction plots, customer complaints, site database, fiber routes, and demographics for in-depth network analytics. 

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Solutions

Network Experience Measurement

Measuring Digital Experience on Networks requires an understanding of how various applications behave and performing diagnostics of all the layers from TCP to the Appplication.

 

Our integrated digital experience measurement platform enables operators to measure the performance of various apps and perform full-stack diagnostics from layer 3-7 without using any network probes.

Explore

Telecom Network Care

Understanding your customer’s network perception requires the correlation of several data sets. It is essential to prioritize actions to ensure a progressive reduction in customer complaints. 

 

Our unique network care platform provides a simple, low-cost solution to integrate data sets that help accurately triage and prioritize network actions. 

Explore

Smart Public Infrastructure

Understanding your network QoE at a granular level is fundamental to planning 5G for high RoI and improving customer perception. 

 

Our integrated GIS engine for network analytics aggregates your crowdsourced data, drive tests, prediction plots, customer complaints, site database, fiber routes, and demographics for in-depth network analytics. 

Explore

Use Cases

Benchmark App Experience

Understanding how popular apps perform on your network is key to customer perception.  

  • Continuously monitor and benchmark app performance on your networks and competition. 
  • Get in-depth diagnostics of every protocol layer such as TCP, UDP, TLS, and DNS. 
  • Integrate with RF Layer 3 tools to get a full-stack view. 
  • Include app tests in your drive and walk test kits. 

Use Cases

Benchmark App Experience

Understanding how popular apps perform on your network is key to customer perception  

  • Continuously monitor and benchmark app performance on your networks and competition 
  • Get in depth diagnostics of every protocol layer such as TCP, UDP, TLS, and DNS 
  • Integrate with RF Layer 3 tools to get a full stack view 
  • Include app tests in your drive and walk test kits 

Build Network QoE Heatmaps

Granular understanding of Network Quality of Experience (QoE) is key to reducing network complaints and smartly planning densification requirements, especially for 5G.   

  • Integrate multiple data sources like crowdsourced QoE data, prediction plots, RAN trace analysis plots, and cell-wise KPIs to create an integrated network QoE heatmap. 
  • Correlate network experience with customer and business metrics such as complaints, customer & device profile, building profile, and population footfalls to prioritize network optimization and investments. 
  • Define custom aggregation and business rules without writing any code. 
  • Configure the granularity of data from as small as 10mx10m to as large as 1km x1km. 

Build Network QoE Heatmaps

Granular understanding of Network Quality of Experience (QoE) is key to reducing network complaints and smartly planning densification requirements, especially for 5G   

  • Integrate multiple data sources like crowdsourced QoE data, prediction plots, RAN trace analysis plots, and cell-wise KPIs to create an integrated network QoE heatmap 
  • Correlate network experience with customer and business metrics such as complaints, customer & device profile, building profile, and population footfalls to prioritize network optimization and investments 
  • Define custom aggregation and business rules without writing any code 
  • Configure the granularity of data from as small as 10mx10m to as large as 1km x1km 

Network Diagnostics for Digital TV

Network connectivity is a primary cause of dissatisfaction for customers of Digital TV boxes.  

  • Remotely diagnose connectivity issues by integrating network testing agents into the Digital TV box. 
  • Get a unified view of the network, CDN/cloud, app, and device performance in one view.
  • Integrate with your device management agent to take actions such as clearing cache, resetting network configuration, and device restart. 
  • Identify the root cause of the customer issue quickly; thus, reducing TAT and costs. 

Network Diagnostics for Digital TV

Network connectivity is a primary cause of dissatisfaction for customers of Digital TV boxes  

  • Remotely diagnose connectivity issues by integrating network testing agents into the Digital TV box 
  • Get a unified view of network, CDN/cloud, app and device performance in one view 
  • Integrate with your device management agent to take actions such as clearing cache, resetting network configuration and device restart 
  • Identify the root cause of the customer issue quickly; thus, reducing TAT and costs 

Ensuring a seamless user experience at all times is a challenge for consumers, enterprises, and public entities. With the introduction of 5G and IoT, delivering a seamless experience for mission-critical use cases is cumbersome. MOZARK's digital experience platform aims at measuring, diagnosing, and enhancing digital QoE for your customers.

Request a Free Trial

Ensuring a seamless user experience at all times is a challenge for consumers, enterprises, and public entities. With the introduction of 5G and IoT, delivering a seamless experience for mission-critical use cases is cumbersome. MOZARK's digital experience platform aims at measuring, diagnosing, and enhancing digital QoE for your customers.

Request a Free Trial