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Introduction

AQUAMARK is industry’s first connected experience platform to diagnose, monitor, and improve on-device experience. We have an innovative methodology for measuring QoE on devices that provides:

Unified View Of On-device Experience

  • KPIs are aggregated into simple to understand Customer experience index (CEI).
  • Group all devices/CPEs by home to get a unified on-device experience view.
  • NOC like monitoring of devices/CPEs.
  • Diagnose device, network, CDN/Cloud or app issues through a single pane.
Internet speed checker
Internet speed checker

In-depth Diagnostics: End-to-End care solution

  • Support for TR369, deep packet inspection on device and logcat data collection.
  • Over 100+ KPIs provided to identify root cause analysis.
  • Analyze flash test data or data gathered over time
  • KPIs cover all network layers (IP to HTTP)

Automated alerts and actions

  • Compare customer data against population to identify isolated issues.
  • Generate alerts when aggregate KPIs breach thresholds.
Internet speed checker

Features

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  • TR369, logcat and network deep packet inspect (DPI) integrated into one agent.
  • Low CPU/Memory footprint.
  • Collect data on an on-going basis so that issues can be self-detected.
  • Leverage above analyses to make the self care “smarter”.
  • Integrated active tests into your customer complaint workflow.
  • Reduce field visits by ensuring all data is available to the NOC / Service desk.
  • Remotely take actions on device or alert your ACS for action.
  • Control the screen remotely for troubleshooting.
  • Guide the user through the actions through parallel UI operation.

Use Cases

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  • Diagnose device, network, CDN issues using one system.
  • Reduce field visits and hence cost.
  • Improve TAT of customer complaint resolution.
  • Proactively take actions at an aggregate or per customer level.
  • Improve customer satisfaction and reduce churn
  • Provide care for any of the managed CPEs (e.g. router, OTN) or an IoT gateway using the same agent.
  • Identify mis-behaving devices connected to the IoT gateway.
  • Identify root cause of issues whether on device, network, CDN/Cloud or app.
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  • Test your devices for network performance before they are launched in the market.
  • Ensure your devices work across varying network conditions.
  • Optimize your network calls between device & cloud so as to reduce battery consumption and better on-device experience.

Comparision

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Build a Better Connected Experience

Measure and enhance the quality of Connected Experience. Our products are designed to measure quality of application, content delivery networks and last mile networks.