Covid-19 has impacted everyone, but Retail has probably been one of the most impacted. In-store experience in future will likely be talked about as pre-covid and post-covid. It has never been more urgent than today to drive towards a far more digital in-store experience across formats. Technologies that were considered futuristic such as in-store robots, AR/VR touchless experiences, digital signages and contactless checkouts are needed now!

The central enabler to all these technologies is in-store connectivity. The quality of connected experience inside the store will become an important factor of the in-store experience. But our networks today are far from providing an ideal in-store experience. Telecom operators are not incentivized to invest in indoor, because the fruits of the connectivity is disproportionately tilted towards the retailer rather than the telecom operator. Thus, retailers are now taking charge of their in-store connected experiences. They are investing in multiple connectivity technologies such as WiFi 6, IoT, and private LTE networks. But the quality of connected experience is not just a function of the quality of the network but also that of the apps that deliver the service. Retailers thus need an integrated platform that helps them monitor that monitor connected experience as perceived by the end-user and enable them to quickly diagnose the issue into a network, app, cloud/CDN, or a device issue.

MOZARK’s integrated connected experience platform is designed for this very purpose. Our network testing products such as self-measurement kits and application UX testing & benchmarking solution, part of the Measure portfolio, provide quick and low-cost methods to quickly audit the existing connectivity, apps and assess readiness for the new technologies. Our connected device care platform, part of our ObZerve portfolio, enables monitoring of in-store app experience and in-depth diagnostics into the root cause.

Get your in-store connected experience score today!

Solutions

Smart Public Infrastructure

Understanding your network QoE at a granular level is fundamental to planning 5G for high RoI and improving customer perception. 

 

Our integrated GIS engine for network analytics aggregates your crowdsourced data, drive tests, prediction plots, customer complaints, site database, fiber routes, and demographics for in-depth network analytics. 

Explore

Syntethic Experience Monitoring

Frictionless app experience drives engagement and hence revenue. Even small latencies can lead to abandonments 

 

Continuously monitor the latencies of your app’s key user journeys without any SDK integrations or code changes to your app.

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Remote Connectivity Care

As employees work from home, monitoring their network conditions and the impact of VPN on the performance of the apps gets complex.

 

Our unique synthetic monitoring approach removes the need to integrate with networks and provides a simple monitoring mechanism of the connectivity for your WFH employees. 

Explore

Solutions

Smart Public Infrastructure

Understanding your network QoE at a granular level is fundamental to planning 5G for high RoI and improving customer perception. 

 

Our integrated GIS engine for network analytics aggregates your crowdsourced data, drive tests, prediction plots, customer complaints, site database, fiber routes, and demographics for in-depth network analytics. 

Explore

Syntethic Experience Monitoring

Frictionless app experience drives engagement and hence revenue. Even small latencies can lead to abandonments 

 

Continuously monitor the latencies of your app’s key user journeys without any SDK integrations or code changes to your app.

Explore

Remote Connectivity Care

As employees work from home, monitoring their network conditions and the impact of VPN on the performance of the apps gets complex.

 

Our unique synthetic monitoring approach removes the need to integrate with networks and provides a simple monitoring mechanism of the connectivity for your WFH employees. 

Explore

Case Studies

Connected Retail

Large European retailer leverages the MOZARK platform to dramatically improve its in-store experience

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Case Studies

Connected Retail

Large European retailer leverages the MOZARK platform to dramatically improve its in-store experience

    Read More

Click me!

Ensuring a seamless user experience at all times is a challenge for consumers, enterprises, and public entities. With the introduction of 5G and IoT, delivering a seamless experience for mission-critical use cases is cumbersome. MOZARK's digital experience platform aims at measuring, diagnosing, and enhancing digital QoE for your customers.

Request a Free Trial

Ensuring a seamless user experience at all times is a challenge for consumers, enterprises, and public entities. With the introduction of 5G and IoT, delivering a seamless experience for mission-critical use cases is cumbersome. MOZARK's digital experience platform aims at measuring, diagnosing, and enhancing digital QoE for your customers.

Request a Free Trial